ERP6 min read
Why Most ERP Implementations Fail (And How to Fix That)
After implementing systems across multiple organizations, I've identified the critical factors that separate successful ERP implementations from costly failures.
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Hello, I'm
Md. Samiul Haque Suhan
Turning Complexity into Clarity
Operations Leader Driving Performance, Transformation and Growth at Scale | Dhaka, Bangladesh
Over twelve years of cross-industry experience across FMCG, distribution, retail and fintech. Currently contributing to the performance and operational governance of a nationwide distribution ecosystem handling more than BDT 260 crore in monthly business.
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About Me
Md. Samiul Haque Suhan is an operations and business performance leader with over twelve years of experience across distribution, FMCG, logistics, retail and fintech. He specializes in building structured operating systems that improve efficiency, strengthen financial outcomes and enable scalable growth.
Currently, he leads MIS and operational performance initiatives at ShopUp, supporting a nationwide distribution ecosystem handling more than BDT 260 crore in monthly business. His career includes international exposure in Bangkok, leadership roles at ACI and Japan Tobacco International, and founding a revenue-generating venture, reflecting a strong execution mindset and global outlook.
Industries
FMCGE-commerceFintechRetailDistributionHospitalityRetailBusiness TransformationDigital / ERP Transformation
Open To
Advisory Roles, Speaking Engagements, Consulting Projects, M&S (Marketing & Sales), Business Development, COO / Operations Leadership, Business Transformation Projects, ERP & Process Implementation Consulting, Growth Strategy Engagements, Strategic Partnerships
Strategic Execution
Driving business growth by aligning long-term vision with practical execution frameworks. I focus on translating strategy into structured actions that improve revenue quality, cash flow discipline and scalable expansion.
Scalable Operating Systems
Designing processes, governance models and performance mechanisms that enable organizations to operate efficiently at scale. My approach centers on building systems that deliver predictable results, not one-time improvements.
Performance Leadership
Building accountable, high-ownership teams that execute with clarity and consistency. I believe strong leadership is reflected in measurable outcomes, sustainable culture and the ability to perform under growth pressure.
Impact by Numbers
0+ Cr
Annul Business Volume
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Distribution Points Managed
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Real-time Dashboards Built
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Years of Experience
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Industries Worked Across
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Team Members Led
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Major Projects Delivered
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Companies Built/Co-founded
Professional Journey
ShopUpCurrent
Head of MIS & Operations
2021 – Present
Dhaka, Bangladesh
- BDT 260+ Cr monthly business operations governed across 200+ distribution points nationwide
- Led transformation initiatives delivering 25% structural cost reduction while supporting 3× scale growth
- Implemented real-time MIS and performance systems improving execution visibility and decision speed
- Managed cross-functional teams across supply chain, finance, technology and field operations
- Structured field execution frameworks improving on-time task completion to 90%+
Japan Tobacco International
Area Manager
2019 – 2021
Dhaka, Bangladesh
- Ranked #1 Area Manager nationally in 2020 based on sales performance and execution excellence
- Led development of data-driven sales initiatives including Power BI performance dashboards, with one project later ranked Top 20 globally among 22,000+ JTI dashboards
- Directed a full regional retail census project, strengthening outlet database accuracy, market visibility and execution planning
- Managed distributor networks and field teams driving sustained volume growth, coverage expansion and execution discipline
ACI Logistics Ltd.
Senior Manager Sales & Operation
2016 – 2019
Dhaka, Bangladesh
- Turned around multiple underperforming retail outlets from negative to positive P&L through cost control, sales activation and execution discipline
- Led expansion initiatives including opening and stabilizing new retail outlets, improving regional market presence
- Conducted shelf ROI and space productivity analysis, optimizing product placement and improving store revenue efficiency
- Executed time and motion improvement projects, strengthening staff productivity and service speed at store level
InterContinental Hotels Group (IHG)
Management Trainee
2014 – 2015
Bangkok, Thailand
- Selected for structured cross-functional management training across core hotel operations including front office, F&B, housekeeping and guest services
- Recognized as Best Management Trainee multiple times for performance, learning agility and execution discipline
- Contributed to daily operational coordination supporting service quality, cost control and guest experience standards
- Developed strong foundation in process excellence, customer centricity and international service benchmarks
A Renowned Group of companyCurrent
Business Transformation Consultant
2024 – Present
Dhaka, Bangladesh
- Leading end-to-end ERP and process transformation initiatives across manufacturing and distribution businesses with BDT 400+ Cr annual scale
- Designed structured workflows covering warehouse, procurement, production planning, inventory and order fulfillment
- Enabled leadership visibility through performance governance frameworks and data reporting architecture
- Supporting operational stabilization, cost discipline and scalability readiness during business expansion phases
Fashion VentureCurrent
Founder
2021 – Present
Dhaka, Bangladesh
- Built and scaled a self-initiated retail venture from single-room startup to revenue-generating operation (Annual ~BDT 1.5 Cr turnover)
- Managed end-to-end business functions including sourcing, branding, digital marketing, sales and customer experience
- Developed lean operating model enabling profitability with limited capital and small team structure
- Strengthened entrepreneurial capability in commercial decision making, risk management and growth execution
ExitScore (SaaS Product)Current
Founder
2025 – Present
Global
- Conceptualized and launched a financial behavior analytics SaaS platform focused on career income sustainability and long-term wealth planning
- Designed product logic, user journey and monetization structure targeting global digital users
- Led end-to-end execution including product strategy, UI development coordination, payment integration and growth experimentation
- Building scalable digital asset aimed at recurring revenue and global market reach
Business & Economic Knowledge Platform (YouTube)Current
Founder
2025 – Present
Global
- Producing documentary-style content focused on money systems, careers, productivity and economic behavior
- Building a digital audience through structured storytelling and analytical insights on modern work and financial realities
- Strengthening personal thought leadership and communication capability across global socio-economic themes
- Developing long-term personal brand platform aligned with education, strategy and leadership impact
Recognition & Education
CEO's Award
ShopUp - 2023
Honored for delivering year-round high-impact initiatives, operational leadership and measurable business performance improvement.
Star Team
ShopUp - 2013
Recognized for leading best-performing team initiatives driving strong execution impact and regional business growth.
SHOPPY Award
ShopUp - 2025
Awarded for leading a high-impact cross-functional project that reduced pilferage losses by BDT 1.7 Cr per month.
Value Hero
ShopUp - 2024
Recognized for demonstrating ownership mindset and driving disciplined execution aligned with core organizational values.
Top Club
JTI - 2020
Ranked #1 Area Manager nationally for outstanding sales performance and retail execution excellence.
Top Trainee
IHG - 2015
Rated top performer for 3 consecutive months among 20+ international trainees during structured leadership training.
Education
MBA (Marketing)
Independent University, Bangladesh (IUB)
2016 – 2019
BBA (Tourism & Hospitality)
IUBAT – International University of Business Agriculture & Technology
2010 – 2015
HSC (Business Studies)
Notre Dame College, Dhaka
2007 – 2009
Certifications & Training
Power BI Data Analyst Professional (Microsoft, 2022)
Technical Expertise
Operations Leadership
Distribution Management95%
P&L Ownership95%
Business Turnaround90%
Supply Chain Optimization85%
Market Expansion75%
Team Leadership90%
Transformation
ERP Leadership90%
Process Optimization95%
Cost Efficiency85%
Digital Scaling90%
Data Intelligence
BI Strategy95%
Dashboard Architecture90%
Decision Analytics85%
SQL Modeling70%
Languages
BengaliNative
EnglishProfessional
HindiConversational
Featured Work
Projects that made an impact
Business Intelligence
Sales Sight 360
End-to-end sales analytics platform providing real-time visibility across 205+ distribution points
- 30% improvement in sales forecast accuracy
- Real-time tracking of BDT 260+ Cr monthly business
- Automated reporting saving 100+ man-hours monthly
Power BISQL ServerPythonAzure
Training & Development
CPG Patshala
Digital learning platform for FMCG sales force training and certification
- Trained 1,000+ sales representatives
- 50% reduction in onboarding time
- Standardized training across all regions
LMSVideo ProductionAnalytics
Supply Chain
Distribution Network Design
Strategic redesign of distribution network covering 64 districts
- Expanded coverage to 205+ distribution points
- Reduced logistics costs by 20%
- Improved delivery SLA compliance to 95%
Network ModelingGISOptimization Algorithms
Business Intelligence
Executive Dashboard Suite
Comprehensive C-suite dashboard for real-time business monitoring
- Single source of truth for all KPIs
- Enabled data-driven decision making
- Reduced reporting time by 80%
Power BIDAXSQLREST APIs
Operations
Inventory Management System
Automated inventory tracking and replenishment system
- Reduced stockouts by 60%
- Optimized working capital by 15%
- Automated 90% of manual processes
ERP IntegrationForecasting ModelsAutomation
Business Transformation
Enterprise ERP Transformation
Led end-to-end ERP implementation to replace manual and fragmented processes with an integrated operational system covering procurement, warehouse, production planning, inventory control and order fulfillment. Designed scalable workflows, governance checkpoints and performance visibility frameworks to enable disciplined execution and leadership decision-making.
- Enabled structured operational control across multi-department business functions
- Improved data accuracy, execution visibility and process accountability
- Strengthened inventory governance and production planning discipline
- Supported business scalability and cost control during expansion phase
ERP SystemsProcess AutomationPerformance DashboardsData Governance
Perspectives
Thoughts on operations, systems, leadership, and building things that last.
Let's Connect
Open to advisory, transformation, and leadership opportunities
Dhaka, Bangladesh
Md. Samiul Haque Suhan
Head of MIS & Operations at ShopUp
Ready to Transform Your Operations?
With 12+ years of experience driving operational excellence across multiple industries, I bring a proven track record of building systems that scale. Let's discuss how I can help your organization achieve its goals.